Terms for service and product requests
Prepare a service inquiry or product request with the equipment, building and work details that matter. Keep exact configurations, quantities and site requirements together. For a combined project, distinguish product needs from service tasks and keep supporting records together. Describe the next step you want to discuss with Clean AC LLC.
Catalog prices and quotations
Catalog prices are in US dollars for the stated selling unit. Quote-basket quantities refer to that unit, including any stated pack or kit. Accessories, installation, delivery and tax are separate unless expressly included in your quotation. Availability and the final scope and charges are confirmed with your quotation.
Submitting an inquiry or adding products to the quote basket does not place a paid order. This website does not take payment or automatically accept orders. Review the exact manufacturer model, configuration, quantities and included contents before proceeding with a quotation.
Service & equipment inquiries
Define your request
Identify the task: repair, maintenance, cleaning, ventilation, installation, replacement or equipment supply. Describe the intended outcome and the systems or areas involved. For a combined project, separate the immediate need from planned work. Include related care, controls or accessories so the request reflects the scope your business needs to discuss.
Identify equipment
Provide the manufacturer, exact model, suffix and available configuration details. Keep paired indoor and outdoor models together. Add the unit location and served areas. Use existing documents and safely accessible labels. If information is missing, describe the equipment and identify the gap rather than guess from a familiar product name.
Describe the symptoms
Record what changed, when it occurs and which areas are affected. Note continuous or intermittent patterns, displayed controller messages and relevant previous findings. List concerns by unit or zone. Include recent repairs, building work or room-use changes. Specific observations help frame service needs without treating an assumed cause as a diagnosis.
Specify the product
Include the manufacturer, exact model or part number and intended application. For replacement components, identify the host equipment where possible. Keep variants separate when dimensions, ratings or contents differ. Provide established job requirements and available findings. List accessories separately so a product-family name does not obscure the configuration requested.
Check fit and mounting
Provide documented dimensions, mounting, connections and available space. Shaft, bracket, flange or duct details may matter when matching an installation. For fans, include the intended duty and available performance requirements. Keep nominal and actual measurements distinct. Compare products against the installation requirements rather than rely on similar appearance alone.
Power and control details
Include documented voltage, phase and frequency. For controls, provide system type, stages, signals and controller, interface or sensor models. Describe required functions separately from optional accessories. Use existing records; wiring verification and configuration belong with service personnel. Exact models distinguish the base control from modules needed for its application.
Quantities and packages
State the work quantity and selling unit: item, pack, bottle, base package or kit. Review contents before setting quote-basket quantities; shipping cartons do not establish the selling configuration. Use one line per exact product. List accessories and spares separately, with quantities connected to their intended equipment or work task.
Preparing the next step
Building use and location
Include the site address, room use, occupied hours and tenant arrangements. Describe relevant layout or use changes. For installation or replacement, add established project requirements. Keep equipment locations and served areas together. Different office, retail, work or customer spaces may have operating patterns that matter when discussing the proposed scope.
Site and equipment access
Describe roof, equipment-room and work-area access, the coordinating contact and property-management requirements. Identify locks and practical restrictions. For replacement, share available unit, curb, connection and movement information. Use existing records rather than send untrained staff onto roofs or inside equipment. Include access alongside technical requirements and occupied-space constraints.
Timing and coordination
Provide preferred timing and the operating constraints behind it. Opening hours, tenant arrangements or refurbishment can affect coordination. Separate current concerns from future work. For several systems, identify priorities and areas remaining occupied. Mention related building work. Attach timing changes to the affected equipment or project rather than provide a date alone.
Maintenance requirements
Provide the equipment list, available manufacturer requirements and requested care. Include previous findings and recurring concerns. Connect filters, coils, drainage and controls with their equipment. Separate routine care from faults or further diagnosis. Records should distinguish inspections, completed work and outstanding items so unresolved concerns can enter the proposed scope.
Installation and replacement
Identify whether you need products, site work or both. Include existing systems, connections, equipment space and occupied-area requirements. List accessories and changes separately. For replacement, add repair history and available findings. Consider capacity with current building needs. Retained components, access and changeover arrangements belong in the project discussion alongside equipment selection.
Review the proposed scope
Review the proposed work or products beside your request. Check configurations, quantities, selling units, accessories and site tasks. Connect service scope to named equipment and areas. Identify information still needed. Equipment identification, diagnosis, maintenance or replacement discussion may be the next action; keep each specific when several requirements are involved.
Send and retain details
Use the service form for building work or the quote basket for catalog products. Include company and contact details. Keep product models and quantities attached to related tasks in combined projects. Retain subsequent information with the equipment record. If needs change, identify the affected item or scope for the discussion.